Shipping policy

Shipping Policy

At SWEEVO™, we aim to make your shopping experience simple from checkout to delivery. We currently offer FREE DELIVERY on eligible orders placed through our UK store.

Delivery Time

Our estimated delivery time is:

5–9 days

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, high-demand periods or customs procedures where applicable.

Order Processing

Once your order has been successfully placed and payment confirmed, it will be prepared for dispatch.

You will receive an order confirmation at the email address provided during checkout. Where tracking is available, tracking information will be sent once your order has been dispatched.

Free Delivery

We offer FREE DELIVERY on eligible SWEEVO™ orders, with no additional standard delivery charge at checkout.

Any applicable delivery charges for exceptional destinations or alternative delivery services will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you may receive a tracking number or tracking link by email.

Please allow some time for tracking information to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

Delayed Orders

Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number, and we will assist you.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible.

For damaged deliveries, we may ask you to provide photographs of the parcel and product so we can investigate the issue and arrange an appropriate solution.

Multiple Parcels

In some circumstances, items within an order may be dispatched separately. If this happens, your parcels may arrive at different times.

Customs and Import Charges

Where an order is shipped internationally, customs procedures may apply. Any applicable duties, taxes or import charges will be handled in accordance with the information provided at checkout and applicable local requirements.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us using the contact information provided on our website.

SWEEVO™
Small Robot. Big Clean.